Contact
Talk to a human
No ticket queues, no chatbots. Email us and the person who runs the infrastructure replies.
📬 New customer enquiries
Tell us what you need — email hosting, cloud storage, hosting, or a mix. Include roughly how many users and any must-haves.
🆘 Existing customer support
Something broken? Email from your RBP address if possible (helps us verify you), and include what you were doing plus any error message.
💡 Check the help guides first — most setup questions are answered there.
⚡ Response times
We monitor our systems around the clock and typically reply within a few hours during Hong Kong business hours. If our infrastructure has a problem, chances are we already know and we're already fixing it.